13 Which TWO of the following are potential effects of constructive conflict?

　　A. Defensive attitudes replace aggressive behaviour

　　B. Creativity and innovation isencouraged

　　C. Task focus takes precedence over social cohesion

　　D. A variety of solutions to problems is introduced (2 marks)

　　14 In relation to fraud prevention what objective should external auditors have in designing and implementing their audit procedures?

　　A. A reasonable prospect of detecting irregular statements or records

　　B. The identification of every inconsistency or error within the records

　　C. Toprovide a systematic check of every recorded transaction

　　D. Toverify pre-determined samples of all types of records (2 marks)

　　15 In which of the following structures would an employee be responsible to both the sales department manager and the manager for product Alpha?

　　A. Functional structure

　　B. Matrix structure

　　C. Product structure (1 mark)